We want you to love our products as much as we enjoyed making them. If you’re unhappy for any reason, please return your products to us within 30 days and we’ll happily replace or refund your purchase.
Please contact our customer service at firstname.lastname@example.org with your order number and the products you’d like to exchange or return, and we’ll take care of the rest.
All exchanges and returns must be processed within 30 days of receiving the order. The 30-day period for cancellation begins the day you receive the products, and if the last day of this period falls on a non-working day, the deadline will be extended to the following working day.
DK_GLOWY will refund the amount of your purchase once the products have been received and processed by our Support team. Please be aware that shipping costs will not be covered by DK_GLOWY.
Please note that all products are clinically and dermatologically tested and certified safe.
FAULTY OR DEFECTIVE PRODUCT
When you receive your DK_GLOWY package, please ensure to immediately examine the shipment in order to establish any faulty or defective products or incorrect items.
If your package has been damaged during transportation, we encourage you to not accept the shipment and contact our support service right away.
If you experience any faulty or defective products or incorrect items when you open your package, we also kindly ask you to contact our support service right away at email@example.com. Please include the order number in the email headline.
When contacting support service, you will be asked to complete a customer claims form regarding the issue.
Once our support team has received and processed the returned faulty or defective product or incorrect item, you will be notified via email. You will receive the refund of the purchase price and all delivery costs within 14 days from receipt of items by DK_GLOWY, and to the same account as originally used for the purchase.
DK_GLOWY reserves the right to reject complaints on products, which have not been used as intended or handled correctly. We do not accept complaints if more than 50% of the product has been used. If you have any questions about how faulty or defective products or incorrect items are defined, please contact us at firstname.lastname@example.org.
You may also use The European Commission online complaints register when submitting your complaint: Online Dispute Resolution | European Commission (europa.eu).